Alerts & Urgent News

Scam Alert
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MEDICARE will NOT CALL you!  The Executive Office of Elder Affairs received an email about an elder receiving a phone call from “Medicare.”  A very well spoken caller claimed they had “sent her a letter” prior to a doctor coming to her house to ensure the proper services were being provided.  The caller wanted to send Dr. “X” to her house the following day.   The elder said “this didn’t sound right” and felt very uncomfortable, but the caller gave her a phone # for verification.  When she hung up, she called the Medicare # on her card (1-800-633-4227) and was told it was a scam…and that when they got to her house they would more than likely try to sell her insurance product.  

You are informed that a warrant is out for your arrest.  You’re told—listen carefully and follow all directions to avoid the arrest. The caller is from the Federal Investigation Services - IRS Division and they tell you there are unpaid IRS taxes and unless you correct the situation (in other words—give them money), you WILL BE ARRESTED! The caller is persistent and threatening. DO NOT EVER give out any personal information over the phone and NEVER authorize the wiring of any funds by sharing bank account information (routing numbers etc.) HANG UP! Protect yourself and share this information with everyone you know. The best defense against these ruthless people is to arm ourselves with knowledge. Remember, knowledge is power! Be careful!


Debit Card Scam
- What is a scam?  “Scam” is defined as follows:  1)  a fraudulent scheme; swindle.  2)  to cheat; defraud.  New scams pop up every day and it’s imperative that you trust your instincts and do all you can to protect yourself.  Recently, I received a telephone call from a “701-2” number, informing me that my debit card had been temporarily suspended.  The automated caller instructed me to press “1” to re-activate my debit card.  Thankfully, my instincts told me not to.  Just to be sure my debit card was intact and had not been compromised, I went to my bank and was advised that everything was fine.  My bank was very aware of these types of calls and informed me it was, in fact, a scam!  These people are out to swindle you.  They target you as easy prey and rely on your good manners and kindness to get what they want—YOUR money!  When in doubt, hang up!  It’s not rude—It’s smart!

 

Warning from National Grid to New England Customers - Once again National Grid customers in New England are being targeted by utility bill scammers demanding immediate payment for electronic bill balances, which customers might not even owe!  The fraudulent callers are claiming to be from National Grid and threatening customers with immediate service shut-off unless they provide credit card or bank account information that can be used to access the accounts.

There have been numerous reports of these types of scams in several states over the past year and National Grid continues to advise customers to be wary of any caller who threatens immediate service termination unless an immediate payment is made.

National Grid does contact customers with past due balances by phone to offer payment options and to reminde them that service shutoff is a possibility if they fail to pay their past due balance.  If customers wish, they can arrange for a payment by check, credit card or debit card if they speak directly to a customer service representative.  Payment can also be made by credit card or debit card without a representative's assistance.

Customers should verify they are speaking with a National Grid representative.  One way to verify is to commit to memory the last five digits of their National Grid account number and ask the caller to provide those numbers.  If the caller can't provide the information, if you doubt the caller is a National Grid representative, or if you have any questions about your balance, hang up immediately and call National Grid Customer Contact Center yourself at 800-322-3223.